Terms and Conditions

Terms and Conditions - Phone Engines Platform

In this agreement, Us and We refer to:
Price Engines Ltd.
Pioneer House
Derby Road
DE73 7HL
Company Reg. No. 3922900

We use We and You to refer to yourself.

Our agreement is described in this document and encompasses the separate information that can be found on the registration page, the privacy policy, the cookie policy and the fair use policy. These documents are accessed from the preceding links, or can be obtained by contacting us at the address above, or by telephoning 01283 707050, or by email at hello@phoneengines.co.uk. Our agreement presumes your acceptance of these documents and the charges as set out in the registration page and on this Website.

Outline of the Agreement
We will provide a private telecommunications service through the provision of a SIM card that allows access to the Phone engines Portal system and onwards to the PSTN ( Public Service Telephone Network ). This is a commercial product that has been designed to aid businesses with compliance, obligations and meeting the required governance requirements.

The Phone engines system is designed for aiding with business compliance and ensuring that agreements made over the phone, can be backed up with evidence. It must not be used for any other purpose and it is Your responsibility to secure your own data through the selection and protection of a good secure password. We recommend a random password of 15 characters or more that includes letters, numbers and punctuation. You should change this password regularly and use it only for your Phone Engines Portal. It must not be disclosed to anyone. We will never ask you for this password either. If you believe there is any possibility that it has been compromised then you should change it immediately.
We cannot accept any responsibility for the security of information beyond our control. If there is any private information that you do not want to keep stored on the Portal, then it should be deleted securely, or downloaded for your own safekeeping.
Caller-ID from and Phone engines SIM can not be disabled. This is deliberate. If you want to make anonymous telephone calls, then you should use an alternative method! You can specify in the Portal whether or not the SIM should accept anonymous calls or SMS.
Cancellation or Termination
We reserve the right to cancel or terminate the Agreement at any time, should we believe that the usage contravenes the rules set out in the fair use policy, privacy policy, or this policy. In this eventuality no refunds will be offered for previous use and any outstanding charges will be billed.
In the case of non-payment we reserve the right to instruct a third-party collection service which may incur additional costs. These will be added to the amount due.
You may cancel the agreement at the end of the Agreement period by providing notification by email, or by telephone.
In the case of the Silver and Gold packages we will accept conversion to Basic plan for a single one-off payment of £45.00 This covers the cost of Portal provision.
If you feel that we have not provided a service that you expected then you may force Termination at any point. No refunds for previous usage will be made. If you feel that we have made other changes that you feel make the service unsuitable for you, then you may force Termination also.
We take usage of the service to be acceptance that cancellation should not be invoked. If Services are not used for 2 months, then we reserve the right to terminate the agreement as set out above.

Rights and responsibilities
In the case of Cancellation or Termination as set out above we consider it your responsibility to pay for any services or calls or data provision used, plus any collection costs if necessary.
We will not be responsible for any loss, damage or harm from the use of our service beyond your statutory rights. We cannot be responsible for the loss, destruction, or damage of any information stored. Any sensitive information should be destroyed immediately by you as a precaution.
We can not be responsible for provision of services that are affected due to wars, terrorism, natural disasters or anything out of our control.

We reserve the right to make changes to the service or the Agreements and other documents. If we feel there is a change that materially changes our Agreement we'll email you, or post a notice in the Portal to let you know, with as much notice as possible. If you don't like the change then you may refer to Cancellation or Termination above.

Complaints and Dispute Resolution
If you feel you would like to complain about any aspect of the Service, the first port of call is our Customer Service team, available at hello@phoneengines.co.uk or on 0330 122 6892. We believe you'll find us helpful and understanding.